Terms and Conditions
Term and Condition to Use
1. CABS
DEFINITIONS
• “Cab” as may be used in this document includes all categories of transport vehicles like sedans, hatchbacks, sport utility vehicles, multi utility vehicles, and any other vehicle meant for transporting passengers.
• “Cab Operator” means all the cab operators providing their vehicles along with their drivers;
TYPES OF CAB BOOKINGS FACILITATED BY WWW.SARVATRAH.COM
• Outstation Cab: This enables User(s) to book vehicles operated by cab operators having All India Tourist Permit (AITP) vehicles and operating between two separate cities. On the basis of the demand/requirement of the User, www.sarvatrah.com as a facilitator connects the User with the concerned cab operator.
• Car Rental (intracity and intercity): This enables User to book vehicles operated by cab operators having AITP license on hire/rental basis. This service shall be provided for both intercity and intracity on exclusive basis by booking the entire Vehicle of the cab/taxi operators.
• Airport Drop: This shall exclusively cater to the needs of User intending to travel from and to the Airport. The service provided is intracity in nature and shall not facilitate the User to book intercity Airport drops
ROLE OF WWW.SARVATRAH.COM AND LIMITATION OF LIABILITY
• www.sarvatrah.com does not operate cab services on its own. In order to provide a comprehensive choice of cab services, cab types and prices to User, it has tied up with many Cab Operators.
• www.sarvatrah.com acts only acts a facilitator between the Cab Operator and User. The transaction is always between the Cab Operator and the User.
• It is the sole responsibility of the Cab Operator to ensure it has all the requisite licenses, approvals, insurance and permits from appropriate authorities required to undertake the travel booked. www.sarvatrah.com gives no warranty or assurance in regard to requisite licenses, approvals, insurance and permits which the Cab Operator is supposed to obtain from appropriate authorities.
• www.sarvatrah.com will not be liable to User or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of the information derived by User through usage of Website, in so far as such information is provided by the Cab Operator.
• In case of break down or accident of Cab where Cab Operator has been unable to make alternative arrangement, www.sarvatrah.com shall provide proportionate refund to User for uncovered distance. Any claims, liabilities or legal costs arising out of such event shall be borne by the Cab Operator.
PAYMENT FOR BOOKINGS AND ANY ADDITIONAL PAYMENTS
• Booking of a Cab can either be “Prepaid”, or “Part Payment” as per the options made available by the Cab operator on the Website of www.sarvatrah.com.
• In “Prepaid” model, the total booking amount is paid by the User at the time of booking itself. Such total booking amount includes the base fare, applicable taxes, service fees as may be charged on behalf of the Cab operator, and any additional booking fee or convenience fee charged by www.sarvatrah.com.
• In “Part Payment” model, the User is required to pay a specific percentage of the total booking amount at the time of making the booking and balance payment shall be made directly to the driver at the time of check-in.
• Any booking is subject to applicable cancellation policy set out on the booking page or as communicated to the User(s).
• In case of Car Rental and Outstation Cab bookings, the booking amount paid does not include toll charges, interstate taxes, passenger taxes or any other applicable levies and the same shall be borne by the User.
• Expenses like toll charges, permit charges, parking charges, entry fees, Service Tax & any other Government Tax as per Government guidelines are to be borne by the User and paid directly to the driver.
• The estimate cost provided at the time of booking is not to be construed as the final pricing for your trip unless specifically indicated. The final amount for your trip will be calculated based on actual usage (number of Kilometers and hours). Distance and time are calculated from garage to garage and not from the pick-up of the User for both within city and outside city trips.
• The travel allowance wherever applicable has to be paid directly to the driver.
RESPONSIBILITIES OF THE USERS
• The User must carry a valid photo-id proof during the trip and present the same to the Cab Operator or driver of the Cab before boarding the Cab. In the event of a mismatch in the identity of the User or traveler, the Cab Operator or the driver of the Cab may, at their discretion, deny boarding to such User.
• Cab Operator is obligated to commence the trip as soon as the User boards the Cab. User shall report to www.sarvatrah.com in case the driver denies to commence the trip for any reason whatsoever.
• User shall board the Cab on or within such time as informed at the time of booking or provided in the booking voucher. In case the User fails to board the cab within the reasonable time after the given timeline, Cab Operator will have the liberty to cancel the booking without informing the User.
• User will not have any right, title or interest in the Cab provided for the given trip.
• Once a Trip is booked by User, changes in departure time, boarding or dropping points are not permitted.
• Any failure by User to board the Vehicle within the given timelines at the boarding point or trip commencement point, may result in forfeiture of the total booking amount paid by the User without any refund rights.
• User shall be responsible and liable for their own safety and security of luggage. www.sarvatrah.com shall not be responsible for any loss to User or their luggage in any event.
• In the event of any dissatisfaction with any of the services provided by Cab Operator or www.sarvatrah.com, the matter must be reported directly to Cab Operator or www.sarvatrah.com, in order that appropriate action may be taken to remedy the problem.
• The booking made by the User should be strictly for tourism purposes only.
• The trip should be undertaken in the User’s personal capacity and shall not be used for profit making in any commercial context.
DO’s AND DON’Ts FOR THE USER
THE USER SHALL:
• Arrive on time at the appointed pick up point as mutually agreed with Cab Operator;
• Maintain and ensure good conduct with Cab Operator during the trip and on failure to do so, Cab Operator may require such User to disembark the Cab;
• Prior to commencement of trip, check and agree with Cab Operator on dimension/weight of the luggage that can be accommodated in the boot space of the Cab;
• Check the starting time and the reading on the odometer at the start of the trip. Disputes regarding the same will not be acceptable after completion of journey.
THE USER SHALL NOT:
• ask Cab Operator to violate any traffic rules, or the city police or government rules or other applicable laws for any reason whatsoever;
• coerce Cab Operator to overload the boot space of the Vehicle with the User’s luggage;
• use services offered under this head for any purpose which is unlawful or illegal under the applicable laws;
• board the Cab if he/ she is intoxicated or under influence of any drug or similar abusive substances.
2. ACTIVITIES AND OTHER SERVICES
• ‘Activity’ includes day tours & sightseeing, spa & wellness, adventure sports, cruise, theme/ amusement parks, buffets & dining or any other service/product booked on the Website.
• The provider of the Activity will be referred as ‘Activity Provider’, who shall be solely responsible for provision of the products/ services booked by the User.
• www.sarvatrah.com’s role is limited to facilitating the procurement of an Activity service by the User from the Activity Provider. The transaction or the service fulfilment relation is always between the User and the Activity Provider
• www.sarvatrah.com shall not provide pick up and drop facility for any Activity unless otherwise explicitly mentioned in the confirmation of the reservation.
• www.sarvatrah.com shall not be liable or responsible for:
o Any damage or loss, injury, accident, death, breakdown, irregularity, delay/change in schedule, cancellation without cause, inaccurate information, deficiency of service/product, or cancellation due to conditions not under the control of Activity Provider;
o The health, safety and well-being of the User in the course of availing the Activity or thereafter;
o Any incidental or ancillary services which is directly purchased by the User from the Activity Provider;
o Any incorrect information provided by the Activity Provider.
• The maximum liability of www.sarvatrah.com will be limited to refund of booking amount which was received by www.sarvatrah.com for reservation of the Activity.
• The User agrees to comply with the terms and conditions of Activity Provider in addition to www.sarvatrah.com’s User Agreement and Terms of Service.
• The User will be required to present the booking / confirmation voucher issued by www.sarvatrah.com in order to avail the Activity
• The User shall further be in possession of valid documents viz. identity proof, address proof, passport in case of Activity booked outside India or any other document as specified by the Activity Provider in order to utilize the Activity booked.
• The User may be required to sign a waiver/consent form, safety procedure form, medical declaration or other document before availing the Activity where mandated by the Activity Provider.
• The User shall reach out to Activity Provider directly for any concerns subsequent to the confirmation of reservation.
• The User should ensure that he qualifies all the eligibility criteria for availing the Activity including but not limited to age limit, weight limit, medical conditions etc. User understands that in case he is found unfit or illegible for the Activity, Activity provider may or may not allow the User to avail the said Activity.
PAYMENTS FOR BOOKINGS, AND CANCELLATIONS
• Reservations will be subject to cancellation and refund policies of the Activity Provider which may vary from time to time.
• www.sarvatrah.com may charge applicable taxes or service charge, convenience fees etc. wherever applicable.
SPECIAL OFFERS AND COUPONS
The following terms will additionally apply to any coupon provided by www.sarvatrah.com:
• www.sarvatrah.com’s responsibility is limited to sharing the coupon with the User subject to receipt of payment from the User;
• The expiry date of the coupon shall be mentioned on the coupon and the User will not be able the use the coupon subsequent to the date of expiry;
• The coupon is not redeemable for cash;
• The coupon once purchased cannot be refunded or cancelled
3. OUTBOUND AND DOMESTIC TOURS
"Independent Contractors" means hotelier or hotel owner, owner of any airlines or shipping company or railway ferryboat owner, coach owner, or any other person or organization which has been selected to render services to the User.
"Outbound Tour" means a tour operated by WWW.SARVATRAH.COM outside of India and includes, but is not limited to, brochure tours, special tours, packages, cruise, sightseeing, carnival, cosmos, star cruise etc.
"Domestic Tour" means a tour operated by WWW.SARVATRAH.COM within India and includes, but is not limited to, brochure tours, special tours, packages, cruise, sightseeing, carnival, cosmos, Jalesh Cruise etc.
"Tour Cost" means total booking cost of all the services booked by the User for his tour.
"Booking Fees" means a non-refundable fee or token money deposited at the time of booking by the User.
"Brochure" means catalogue, leaflet, e-mail or any other document containing the details about the itinerary and activities on a tour.
"Infant" means a person below the age of 2 years and child means a person above the age of 2 years and below the age of 12 years.
WWW.SARVATRAH.COM does not control or operate any airline, shipping company, coach, hotel, transport vehicles, restaurant, kitchen caravan or any other facility or service mentioned in the Brochure.
WWW.SARVATRAH.COM shall not be responsible for standard of service provided by any service provider or any Independent Contractor, or for any injury, death, loss or damage which is caused by the act or default of any hotel, airlines, shipping companies, cruise, coach owners, tour operators who are WWW.SARVATRAH.COM's independent contractors.
WWW.SARVATRAH.COM shall not be responsible for any act or actions of co-travelers, co-passengers which may result in injury, damage to the life or limb or property of the User, or which may lead to interference in enjoying or availing the services provided on the outbound / domestic tour.
WWW.SARVATRAH.COM being merely a facilitator, shall not be liable for the following:
Personal injury, sickness, accident, death, loss, delay, discomfort, increased expenses, incidental, consequential loss and/or damage or any kind of theft howsoever caused to the User or any person travelling with them.
Any act, omission, default of any travel agent or third party or any other person or by any servant or agent employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facility or service for the User or for any person traveling with him /her.
The temporary or permanent loss of, or damage to, baggage or personal belongings howsoever caused including willful negligence on the part of any person.
Any delay made in delivery of the service by the concerned service providers.
Failure on the part of airline to accommodate passengers despite having confirmed tickets for any reason whatsoever including overbooking, change of route etc. or failure on part of hotel to allow check-in despite confirmed booking for whatever reason.
Any claims of any dispute with the tour manager.
Any claim arising due to delay at the airport and if the User has to wait at the airport or at the hotel for check-in due to any technical snag or any other reason not attributable to WWW.SARVATRAH.COM, WWW.SARVATRAH.COM shall not be liable for making any arrangements, including but not limited to food or any hotel arrangement in case of such delays.
Any damages caused to the User due to reasons beyond the control of WWW.SARVATRAH.COM.
In no event shall the entire liability of WWW.SARVATRAH.COM for any claims directly and indirectly arising out of the tour exceed the total booking amount paid by the User.
There can be exceptional circumstances where the service operators like the airlines, hotels, the respective transportation providers or concerns may be unable to honour the confirmed bookings due to various reasons like climatic conditions, labour unrest, insolvency, business exigencies, government decisions, operational and technical issues, route and flight cancellations etc. If WWW.SARVATRAH.COM is informed in advance of such situations where dishonour of bookings may happen, it will make its best efforts to provide similar alternative to its User or refund the booking amount after reasonable service charges, if supported and refunded by that respective service operators. The maximum liability of WWW.SARVATRAH.COM in such events will be to refund the booking amount subject to receipt from the service providers.
BROCHURE
All information given in the Brochure is based on the information available at the time of publication. WWW.SARVATRAH.COM reserves the right to change any information contained in the Brochure before or after booking the Domestic / outbound tour due to any event(s) beyond the control of WWW.SARVATRAH.COM.
In case WWW.SARVATRAH.COM becomes aware of any change before the departure for an Outbound Tour, WWW.SARVATRAH.COM will take all reasonable steps to notify the User before the departure for that Tour. In the event of WWW.SARVATRAH.COM becoming aware of the changes post the departure for the Tour, the WWW.SARVATRAH.COM tour manager or local representative will inform the User about the change.
The prices quoted in the brochure will be calculated at the rate prevailing at the time of printing of the brochure. WWW.SARVATRAH.COM reserves the right to amend the prices published in the brochure in case of currency fluctuations, changes in the various gross rates of exchange, and/ or fuel costs, special/ high season charge levied by the suppliers, hike in the airline/ rail charges before the date of departure and to surcharge accordingly. All such increases in price must be paid for in full before the departure by the User.
Apart from the instant Terms of Service and the User Agreement, some specific terms and conditions are mentioned against the respective Tour in the Website as well as email communication and confirmed booking vouchers. Those terms and conditions also form part of the WWW.SARVATRAH.COM User Agreement & Terms of Service and are to be read in consonance with each other.
No claim of the User against any change in the Brochure regarding the Tour shall be entertained if such changes are due to reasons beyond the control of WWW.SARVATRAH.COM.
MEALS AND SPECIAL REQUESTS
The menus are pre-set for meals on the Tour. The nature of meals is clearly indicated in the Brochure. WWW.SARVATRAH.COM would not entertain a request for a special meal nor guarantees a special diet to the User except to the extent mentioned in the brochure.
WWW.SARVATRAH.COM reserves the right to change the menu if circumstances necessitate such a change. In the event that the User is not able to avail the meals in the menu for any reason, no claim can be made for the unutilized meal against WWW.SARVATRAH.COM.
User acknowledges that hotels worldwide serve breakfast at different (local) time or time as specified in the confirmed booking voucher. User understands that Hotels do not pack or room deliver breakfast. The meal has to be consumed when served. If the User misses breakfast due to any reason, no claim for the same shall be entertained.
WWW.SARVATRAH.COM may, in its sole discretion, entertain the requests for special meals, room allocations subject to such requests being honored by respective service providers. WWW.SARVATRAH.COM would take all the necessary steps to ensure that these special requests are honored. However, in the event that such special requests are not honored, WWW.SARVATRAH.COM would not be liable for any claim in this regard by the User. Extra cost, if any, for special meals or any such special requests have to be borne by the User.
User shall bear the additional charges of any special meal if purchased by him/ her and shall not be entitled to recover the same from WWW.SARVATRAH.COM.
If the User fails to avail the meal due to the fault of WWW.SARVATRAH.COM, then WWW.SARVATRAH.COM's liability is limited to proportionate amount that the User had paid WWW.SARVATRAH.COM for the meal while booking the tour.
HOTELS IN THE TOUR
WWW.SARVATRAH.COM takes all reasonable steps at the time of selecting the hotels that form a part of the Tour. The selection is based on an internal assessment of the respective hotels and such hotels selected are usually the best in the respective categories. WWW.SARVATRAH.COM endeavors to provide details of the hotel to the User in advance vide proposed itinerary. However, WWW.SARVATRAH.COM reserves the right to change hotels before booking, subject to availability or any other reason beyond its control.
Once the User opts for a certain category or star rating of a hotel, later no claim or dispute with regard to the star category or type of the hotel shall be entertained by WWW.SARVATRAH.COM.
WWW.SARVATRAH.COM would not be held liable or to make good any inconvenience or discomfort caused to the User due to but not limited to the insufficient services provided at the hotel. WWW.SARVATRAH.COM acts as a facilitator between the User and the hotel, and would under no circumstances be held responsible for inadequate services provided by the hotel.
The User would be liable to make good any damage(s) caused by any act of him/her or their accompanying guests to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned hotel. WWW.SARVATRAH.COM would not, in any way, intervene in the same.
No request for the change of hotel shall be entertained after the booking is confirmed. If User upgrades the hotel or changes the hotel on his own, he/she agrees to bear the charges incurred for change in the hotel and shall not be entitled to claim it from WWW.SARVATRAH.COM.
User shall be responsible for his/ her baggage and valuables. WWW.SARVATRAH.COM shall not be liable for any loss of baggage or theft of User's articles during their stay in the hotels or any time during the tour.
ITINERARY
WWW.SARVATRAH.COM will provide a proposed itinerary to the User before the booking. Such proposed itinerary shall be subject to changes. The confirmed booking details and hotel vouchers sent to the User before departure and after payment of entire booking amount shall be final.
The Tour price is subject to increase with reasonable prior notice if this rate substantially changes prior to departure, then the User would be required to pay such incremental tour cost before the departure.
The days and nights of the itinerary are decided as per the availability of hotels and airlines. No claims regarding full utilization of last day or inclusion in the tour shall be valid.
WWW.SARVATRAH.COM takes all reasonable steps at the time of finalizing the itinerary for the User to ensure that the itinerary is as per the convenience and comfort of the User. However, in the event of a change in the itinerary, WWW.SARVATRAH.COM would inform the User accordingly before the departure of the User on the Tour.
Further, in the event of any change beyond the control of WWW.SARVATRAH.COM in the itinerary of the User post departure for outbound tour, WWW.SARVATRAH.COM shall inform the User accordingly as and when such a change occurs. WWW.SARVATRAH.COM shall not be held responsible in any manner whatsoever for any loss that a User might suffer consequent to such a change.
WWW.SARVATRAH.COM reserves the right to claim any additional expenses on account of delays or changes in the itinerary, caused by any reason beyond its control
WWW.SARVATRAH.COM reserves the right to amend, alter, vary or withdraw any particular departure, excursion or substitute a hotel of similar category, or any other aspect of the itinerary, if deemed advisable or necessary.
In the event that the User misses out on any activity on the tour due to delay on his part, WWW.SARVATRAH.COM would not be held liable to refund the money paid for the same.
WWW.SARVATRAH.COM will not entertain any change in the itinerary at the request of the User after booking, as such change might disarray the entire tour. However, WWW.SARVATRAH.COM may, in its sole discretion and subject to availability, provide changes in the itinerary made at the request of the User. User agrees to pay additional cost incurred due to such change/cancellation.
COACH AND SITTING
On the many Tours, coaches are used for transfer purposes including local sightseeing. There are no seat numbers allocated and the Users shall follow instructions of the Driver / Tour Manager in this regard.
In case the User is carrying any valuable personal belongings, it is advisable not to leave them behind at the time of disembarking or leaving the coach. WWW.SARVATRAH.COM will not be held responsible or liable in case of loss of such items from the coach. All baggage and personal effects are at all times and in all circumstances the responsibility of the User.
Any damage caused to the coach during travel as a consequence of the actions of the User shall be payable by the User and WWW.SARVATRAH.COM would in no manner whatsoever be liable for the same.
The drivers of the coaches are bound by specific rules like maximum driving hours within a day/ during a week, rest period per day/ week etc. Users will have to strictly adhere to the prescribed timetable for the day so that the driver can complete the travel. In the event that any of the sightseeing schedules is missed due to delays caused by the User, the cost of same will not be refunded to the User under any circumstances.
In the event of breakdown of any coach or any vehicle arranged for transportation, WWW.SARVATRAH.COM will provide an alternative within reasonable time. WWW.SARVATRAH.COM shall not be liable for any delays occurred due to such breakdown or traffic jam or for any reasons causing delay in the provision of alternative coach or vehicle.
TIPPING
Tipping is customary (unless otherwise stated in the brochure) in all parts of the world for services rendered (e.g. porters, coach drivers, guides etc.). This is however solely at the discretion of the User.
Tipping in Europe is something that is expected of anyone providing you a service, for example, local guides, waiters, tour manager, porter etc. However, it is mandatory to tip the coach driver a nominal amount of 2 Euros for Europe and UK and 2 Dollars for USA per person per day for the duration of the tour.
CURRENCY AND TRAVELLERS CHEQUES
It is recommended that the User carries money partly in local currency (i.e. in the currency of the country where he/she is traveling), partly in traveler's cheques or travel currency card. Traveler's cheque is a safe way to carry money as they are easily cashable for a small service fee charged by the bank and can be replaced if they are stolen or lost, provided you have the traveler's cheque numbers and the counterfoil.
Alternatively, the User can carry a travel currency card, which is by far the safest way to carry foreign currency and provides 24*7 access to cash at relevant ATMs.
ACCOMMODATION FOR CHILD BELOW 12 YEAR OF AGE
If a child below 12 years of age is booked on the tour without paying for a separate bed, then no separate bed will be provided in the hotel.
FORFEITURE OF DEPOSITS
WWW.SARVATRAH.COM may require the User to pay non-refundable interest-free booking fee at the time of booking the tour.
In the event that the User cancels the booking or fails to adhere to the tour payment schedule as informed in the documentation check list or in the event that the visa of the destination country is not granted or the User is unable to travel on the tour booked due to any personal reason, including medical ground or sickness, cancellation charges will apply as communicated to the User by WWW.SARVATRAH.COM.
User acknowledges that booking of air tickets, hotels for a tour is done parallel to visa processing to ensure the availability as per the proposed itinerary. In the event of any denial or rejection of visa, WWW.SARVATRAH.COM shall be entitled to recover any cost incurred in making such bookings by way of deducting cancellation charges as specified hereinabove. User acknowledges that such charges are just and fair and are deducted towards expenses that WWW.SARVATRAH.COM incurs towards making bookings at the request of the User and consequent cancellation or non-travel by the User.
CANCELLATION DUE TO VISA REJECTION
All the Users traveling on an outbound tour must be in possession of a valid visa (including transit Visa) to enter all the countries in which the Users intends to visit or pass through as a part of the outbound tour.
User(s) whose visas are not granted by the concerned consulates, must intimate WWW.SARVATRAH.COM immediately about such rejection. WWW.SARVATRAH.COM will deduct applicable cancellation charges in addition to any additional visa expenses incurred and refund balance amount if any.
In case of rejection, if User wishes to reapply/appeal against rejection of the visa, WWW.SARVATRAH.COM shall do the same strictly pursuant to the instructions of the User. The reapplying/appeal shall be a fresh transaction and the User will be liable to pay the applicable fee for such reapplying/appeal process alongwith service fee to WWW.SARVATRAH.COM. Unless otherwise applied by the User, WWW.SARVATRAH.COM will not initiate reapplication of any visa application.
PAYMENT OF THE TOUR COST
Payment shall be made as per the payment schedule provided on the brochure, Email or any other documented information as informed at the time of booking.
Payment can be made either online or by way of DD/cheque as specified to the User.
Payment will be made in INR for Domestic tour and can be made either in INR or any other foreign exchange/currency (as WWW.SARVATRAH.COM depends on various out bound service providers/ Independent contractors for the purpose of planning the OBT) as specified in the brochure or any other documented information provided at the time of booking.
If any cheque towards the payment is dishonored, WWW.SARVATRAH.COM, without notice to the User, shall be entitled to cancel the entire booking without any liability and take recourse to appropriate legal remedy.
Final documents and airline tickets will be shared with the User only after the balance payment is made to WWW.SARVATRAH.COM by the User. PAN Card copy will be required when payments amounting to Rs.25,000/- or above are made by cash.
For purpose of computing the cost of tour or refund, the foreign exchange components of the outbound tour will be calculated at the prevailing day's rate of exchange. And any increase or decrease in the rate of exchange may cause the cost of tour/ refund amount to change and the User shall be bound to bear any such changes.
WWW.SARVATRAH.COM is not obligated in any circumstance to provide break–up of the invoice for each of the service included in the package.
REFUNDS
WWW.SARVATRAH.COM is only a facilitator and any refund for any service(s) which are not delivered by the service provider /Independent Contractors or for any reason for which the User is entitled for a refund is subject to WWW.SARVATRAH.COM receiving the amount from the said service provider. User acknowledges that WWW.SARVATRAH.COM shall not be held liable for any delay in refund or non-refund of the amount from the respective service provider or Independent Contractors of WWW.SARVATRAH.COM. In such events the User shall directly approach the service provider for any claims.
In case the User makes any changes in their accommodation while on the Tour, WWW.SARVATRAH.COM shall not refund or pay compensation in any manner whatsoever. The User would also be liable to pay any additional sum that is required to be paid consequent to the aforesaid changes made in the accommodation.
In the event of any delay in the refund beyond the period specified herein, the entire liability of WWW.SARVATRAH.COM shall be refund of the said amount with interest calculated at the applicable bank rate till the date the refund is made.
AMENDMENTS
In the event of WWW.SARVATRAH.COM amends or alters any tour or holiday after such a tour or holiday has been booked, the User shall have the option to continue with the tour or holiday as amended/ altered, or to accept any alternative tour or holiday which WWW.SARVATRAH.COM may offer.
In either of these cases above, the User shall not be entitled to nor WWW.SARVATRAH.COM be liable to the User for any damage, additional expenses or consequential loss suffered by the User. WWW.SARVATRAH.COM’s liability in such cases shall be only to refund the amount of the cost of the said tour to the User (after deducting the actual expenses incurred by WWW.SARVATRAH.COM for the booking like visa, insurance premium, and other charges as applicable from case to case, without any interest on the same.
PROMOTION & DISCOUNTS
WWW.SARVATRAH.COM may, from time to time, launch some promotions and discount offers on the tour package internally or externally through advertisements and some Users in the group tour might receive additional benefits due to entitlement to such promotion and discounts. No claims from Users in the group for such privileges shall lie if they are not entitled for the discounts or eligible under the promotion.
In case of publication of any travel scheme offering any discount or benefit by WWW.SARVATRAH.COM, WWW.SARVATRAH.COM shall have the sole right to withdraw such a scheme or discount at any time.
TOUR ARRANGEMENTS & OTHER ACTIVITIES
For tour arrangements like Trafalgar, cosmos, Jalesh cruise, star cruise, amusement parks, museums etc., the terms and conditions specified by such respective entities shall also be applicable.
It shall be the responsibility of the User to reach the place of commencement of the tour and register with the representative of WWW.SARVATRAH.COM/ tour guide/ tour manager at the appointed place, date and time.
If a User avails pre-tour services or part thereof, or the air tickets (cost of which is included in the main tour cost) but fails to join the group for the main tour at the appointed place, or cancels the tour after using the air tickets or pre-tour arrangements or part thereof, it shall be treated as "no show" and there will be no refund whatsoever for the unutilized pre-tour or main tour services.
WWW.SARVATRAH.COM cannot be held liable for any hazard to the health, safety and well-being of the User in the course of availing any or all activities including adventure sports, Amusement park & rides, ferry ride, sightseeing or any other activity that may pose a threat of death or injury taken up by the User as a part of the OBT or on his own while on the OBT. Any incidental damage or loss, injury, accident, death etc. suffered in the due course of any such activity shall be at the sole risk and liability of the User not attributable to WWW.SARVATRAH.COM.
MISCELLANEOUS
WWW.SARVATRAH.COM reserves the right to withdraw tour membership of any User whose behavior is deemed likely to affect the smooth operation of the outbound tour or adversely affect the enjoyment or safety of other passengers. WWW.SARVATRAH.COM shall not be liable for any damages due to such withdrawal.
It is a mandatory condition of booking that the User purchases a holiday insurance.
A transfer from one tour to another prior to the departure of the originally booked tour will be treated as a cancellation of the original tour and would attract the cancellation charges as stated hereunder and a fresh booking would have to be made at the prevalent rates.
4. HOTELS
ROLE OF www.sarvatrah.com AND LIMITATION OF LIABILITY OF www.sarvatrah.com
• www.sarvatrah.com acts as a facilitator and merely provides an online platform to the User to select and book a particular hotel. Hotels in this context includes all categories of accommodations such as hotels, home-stays, bed and breakfast stays, farm-houses and any other alternate accommodations.
• All the information pertaining to the hotel including the category of the hotel, images, room type, amenities and facilities available at the hotel are as per the information provided by the hotel to www.sarvatrah.com. This information is for reference only. Any discrepancy that may exist between the website pictures and actual settings of the hotel shall be raised by the User with the hotel directly, and shall be resolved between the User and hotel. www.sarvatrah.com will have no responsibility in that process of resolution, and shall not take any liability for such discrepancies.
INFORMATION FROM THE HOTEL AND THE TERMS OF THE HOTEL
• The hotel booking voucher which www.sarvatrah.com issues to a User is solely based on the information provided or updated by the hotel regarding the inventory availability. In no circumstances can www.sarvatrah.com be held liable for failure on part of a hotel to accommodate the User with a confirmed booking, the standard of service or any insufficiency in the services, or any other service related issues at the hotel. The liability of www.sarvatrah.com in case of denial of check-in by a hotel for any reason what-so-ever including over-booking, system or technical errors, or unavailability of rooms etc., will be limited to either providing a similar alternate accommodation at the discretion of www.sarvatrah.com (subject to availability at that time), or refunding the booking amount (to the extent paid) to the User. Any other service related issues should be directly resolved by the User with the hotel.
• Hotels reserves the sole right of admission and www.sarvatrah.com has no say whatsoever in admission or denial for admission by the hotel. Unmarried or unrelated couples may not be allowed to check-in by some hotels as per their policies. Similarly, accommodation may be denied to guests posing as a couple if suitable proof of identification is not presented at the time check-in. Some hotels may also not allow local residents to check-in as guests. www.sarvatrah.com will not be responsible for any check-in denied by the hotel due to the aforesaid reasons or any other reason not under the control of www.sarvatrah.com. No refund would be applicable in case the hotel denies check-in under such circumstances.
RESPONSIBILITIES OF THE USER
• The User would be liable to make good any damage(s) caused by any act of him/ her/ or their accompanying guests (willful/negligent) to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned hotel. www.sarvatrah.com would not, in any way, intervene in the same.
• The primary guest must be at least 18 years old to be able to check into the hotel.
• The User has to be in possession of a valid identity proof and address proof, at the time of check-in. The hotel shall be within its rights to deny check-in to a User if a valid identity proof is not presented at the time of check-in.
• Check-in time, check-out time, and any changes in those timings, will be as per hotel policy & terms. Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.
ADDITIONAL CHARGES BY THE HOTEL
• The booking amount paid by the User is only for stay at the hotel. Some bookings may include breakfast and/ or meals as confirmed at the time of booking. Any other services utilized by the User at the hotel, including laundry, room service, internet, telephone, extra food, drinks, beverages etc. shall be paid by the User directly to the hotel.
• Hotels may charge a mandatory meal surcharge on festive periods like Christmas, New Year's Eve or other festivals as decided by the hotel. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel. www.sarvatrah.com will have no control over waiving the same.
• Booking of a hotel can either be “Prepaid”, or “Pay at hotel” as per the options made available by a hotel on the Website of www.sarvatrah.com.
• In “Prepaid” model, the total booking amount is paid by the User at the time of booking itself. Such total booking amount includes the hotel reservation rate, taxes, service fees as may be charged on behalf of the actual service provider, and any additional booking fee or convenience fee charged by www.sarvatrah.com.
• At the hotel’s or www.sarvatrah.com’s sole discretion on case to case basis, the User may also be provided with an option to make a part payment to www.sarvatrah.com at the time of confirmation of a booking. The balance booking amount shall be paid as per the terms of the bookings. For security purposes, the User must provide www.sarvatrah.com with correct credit or debit card details. www.sarvatrah.com may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.
• Some banks and card issuing companies charge their account holders a transaction fee when the card issuer and the merchant location (as defined by the card brand, e.g. Visa, MasterCard, American Express) are in different countries. If a User has any questions about the fees or any exchange rate applied, they may contact their bank or the card issuing company through which payment was made.
• Some accommodation suppliers may require User and/or the other persons, on behalf of whom the booking is made, to present a credit card or cash deposit upon check-in to cover additional expenses that may be incurred during their stay. Such deposit is unrelated to any payment received by www.sarvatrah.com and solely at the behest of the Hotel.
• In “Pay at hotel” model, the concerned hotel will collect the entire payment against the booking at the time of check-in. In case of international bookings, the payment will be charged in local currency or in any other currency, as decided by the hotel. For security purposes, the User must provide www.sarvatrah.com with correct credit or debit card details. www.sarvatrah.com may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.
• The Website may contain links to third party websites. www.sarvatrah.com does not control such websites and is not responsible for its contents. If a User accesses any third-party website, the same shall be done entirely at the User’s risk and www.sarvatrah.com shall assume no liability for the same.
• www.sarvatrah.com is not responsible for any errors, omissions or representations on any of its pages, links or any linked website pages to the extent such information is updated or provided directly by the Service Providers or the advertisers.
• www.sarvatrah.com does not endorse any advertisers on its Website, or any linked sites in any manner. The Users are requested to verify the accuracy of all information provided on the third-party web pages.
• The linked sites are not under the control of www.sarvatrah.com and hence www.sarvatrah.com is not responsible for the contents of any linked site(s) or any further links on such site(s), or any changes or updates to such sites. www.sarvatrah.com is providing these links to the Users only as a convenience.
LEGAL NOTICES
Access to any information on this Web Site is conditional on your acceptance of the Terms and Conditions. All bookings and purchases are subject to availability and e-mail (or written) confirmation by the relevant principal. Booking conditions apply to individual travel arrangements and products and must be read in addition to these terms and conditions. Booking conditions can be found in the individual travel and product descriptions. Sarvatrah reserves the right to change or update the Terms and Conditions from time to time without prior notice to Users. The current version of the Terms and Conditions will be displayed within the Site from the date on which any changes come into effect. Continued use of the Site following any changes to the Terms and Conditions shall constitute your acceptance of such changes.